Frequently Asked Questions

e-svaja.com offers SVAJA art glass, including handmade glass sculptures, glass animals, vases, bowls, plates, trays, wall art, candle holders and gift cards. Our glass pieces are individually hand-blown or hand-fused, so natural variations make each piece distinctive.

Browse the Shop or Collections pages, select the colour and size where relevant, and choose “Add to Basket”. When you are ready, review your basket and proceed to Checkout to pay securely.

We accept debit and credit cards and PayPal. Payments are processed securely at checkout.

Delivery to England, Scotland and Wales is free for orders over £50. Orders under £50 are charged a flat delivery fee of £7.50. We do not currently accept online orders for delivery to Northern Ireland. For delivery outside the UK, please contact us for a quotation.

Standard in-stock products are usually dispatched within 3–5 working days. Back-ordered and made-to-order products are usually dispatched within 3–4 weeks; the relevant product page or our team will confirm when a longer lead time applies. When your order is dispatched, we will email you a tracking number.

Please contact us as soon as possible if you need to change or cancel an order. We will do our best to help before dispatch. Your statutory cancellation and returns rights are not affected.

For most standard, non-personalised products purchased online, you may cancel without giving a reason by notifying us within 14 calendar days after the day you receive the product. After notifying us, you must return the product within a further 14 calendar days.

Change-of-mind returns are made at the customer’s cost. Because SVAJA products are fragile, they must be securely packed in their original protective packaging where available, or in alternative packaging that provides equivalent protection. We strongly recommend a tracked and fully insured service suitable for fragile glass.

You may inspect the product as you would in a shop. If its value has been reduced by handling beyond what is reasonably necessary, or by inadequate return packaging, we may make a fair and proportionate deduction from the refund. We will refund the standard outbound delivery charge where required by law.

Refunds will be made without undue delay and no later than 14 days after we receive the returned product or, where applicable, acceptable evidence that it has been sent back. The right to cancel does not normally apply to products made to your specifications or clearly personalised. This does not affect your statutory rights if a product is faulty, damaged, misdescribed or supplied incorrectly.

Please contact us as soon as possible—preferably within 48 hours of delivery—at sales@svaja.com, quoting your order number and providing clear photographs of the product, packaging and parcel label. Please keep all packaging until we have advised you what to do.

The 48-hour request helps us investigate transit damage promptly and does not limit your statutory rights. If a product is faulty, damaged on arrival, misdescribed or supplied incorrectly, we will provide the appropriate remedy and arrange or reimburse reasonable return costs where required.

Every handmade glass piece is individual. Small variations in colour, size, pattern, bubbles and form are natural characteristics of hand-blown and hand-fused glass and are part of its character, not faults. We take care to represent each design accurately, but your piece will have its own subtle differences.

Handle glass with care and place it on a stable surface away from edges. Dust with a soft, dry cloth. Where cleaning is needed, use a soft cloth with lukewarm water and a mild detergent, then dry carefully. Avoid abrasive cleaners, sudden temperature changes and dishwashers unless the product page specifically states otherwise.

Yes. Gift wrapping is available to all customers at checkout for £20. A handwritten gift message can be added at the same time.

Yes. SVAJA gift cards are available from the Gift Card product page. You may also contact our team for help choosing a suitable amount.

Select “My Account” or the account icon at the top of the website, then choose “Register” and follow the instructions. An account allows you to view orders and complete future purchases more quickly.

SVAJA Privilege Club members may receive a one-hour interior design consultation as part of their membership. Please contact us to confirm availability and arrange a suitable time.

First-time customers may use code FIRST10 for 10% off their first order. SVAJA Privilege Club members receive a lifetime 15% reward with code VIP15 after reaching £750 in qualifying purchases. Offers are subject to their stated terms and may not be combined unless expressly confirmed.

SVAJA works with skilled glassmakers and specialist production partners. The place of manufacture and technique may vary by collection and product. Where confirmed, this information is stated on the product page; our team can provide further details before purchase.

International delivery is available by quotation. Email sales@svaja.com with your delivery address and the product or products you wish to order, and we will confirm the delivery cost and estimated timing before you purchase.

Telephone: +44 (0)7989 852626
Email: sales@svaja.com
You may also use the contact form on the Contact page. We aim to respond as quickly as possible.